Relax The Back Reviews

I really wanted to like this chair, but it just feels way too stiff... After sitting in it for a while, my back started hurting, so it’s definitely not something I’d want to use for long periods

I was trying to figure out what would work best for my chair setup, and the product recommendations actually pointed me in the right direction. I didn’t have to spend forever searching around the site either, which was a relief. Everything was straightforward, and I found what I needed without much hassle. Overall, I’m happy with the experience.

I ordered a chair and it ended up taking almost three weeks to arrive. To be fair, the chair itself was totally fine once it got here, but the delivery process was frustrating. The updates were kind of vague, so I never really knew what was going on. Overall, decent product, but the slow shipping definitely annoyed me.

I liked the products overall and they felt comfortable, but I personally thought the prices were a bit high. For what I paid, I was expecting just a little more value. It’s not bad at all, but I wouldn’t call it cheap either.

The order was fine overall, just not anything I’d get too excited about. Nothing was really wrong with it, but it also didn’t impress me much. I’d say it’s decent enough if you’re not expecting too much...

I got helped quickly, which I appreciated. The sales person was fine overall, but I did feel a bit rushed to make a decision. It’s not even about them trying to sell me something, I get that’s the job, I just would’ve liked a little more space to think it over

I don’t have a lot of patience for complicated payment stuff, so I was glad this was simple. The financing made it easy, and the payments actually worked for me.

They did end up helping me, so I don’t want to be too harsh, but the replies took quite a while. Maybe I’m just used to faster responses, but it felt a bit slow to me. Overall, it was fine, just not amazing...

The chair felt comfortable in the beginning, but the padding seemed to flatten out quicker than I expected. For the price, I was thinking the quality would hold up a bit better. It’s not terrible, but I’m not sure I’d buy it again.

The delivery scheduling was such a headache. They kept changing my delivery time, and I ended up having to miss work twice because of it. I get that delays happen, but it feels wrong to keep putting that burden on the customer without any real consideration

I send it back already and still don’t got my refund. It’s been really frustrating dealing with this.

My order showed up correct and had everything I needed!! It just took a little while to get the confirmation, but overall it worked out fine.

I had my massage chair repaired through Relax The Back, i think they did a good job. The tech clearly knew what he was doing, fixed the motor issue, and didn’t try to push random add-ons or upsell me, which I appreciated. I know some people get picky about service stuff, but the actual repair was handled well.
The only reason I’m not giving 5 stars is because the scheduling took longer than I expected, and yeah, I did have to call once to get an update. That was a little annoying, but I’m not going to act like the whole experience was bad because of that. The chair works fine now, the repair was solid, and that’s what mattered most to me...

I went in just wanting to try out a chair, but getting any help felt like pulling teeth. I had to stand around and be way more patient than I wanted to be, only for the staff to act annoyed when I finally asked a couple questions. On top of that, the prices were high, so the whole thing just felt awkward and uncomfortable. I ended up leaving without buying anything

I had an issue with my chair after using it for a while, so I reached out to Relax The Back about the warranty. My wife had actually been reminding me to get it checked out, so I finally contacted them. It took a couple of days to get everything figured out, but the person helping me was friendly and clear about what they needed from me. After I sent over the info, they took care of getting the replacement part sorted out. It wasn’t super quick, but overall I was happy with the support...

I’m totally calm about this, obviously, but this chair has made a huge difference for my lower back pain. I didn’t expect much, but after using it for a bit, my back feels way better and I’m not constantly shifting around trying to get comfortable.

They’ve got some nice back support products and chair options, so I won’t say the site is bad. But I was expecting way more to choose from. I had set aside time to compare a bunch of options and finally order something, and then half the categories felt kind of limited. The prices were all over the place too, which made it harder to decide. So yeah, good stuff overall, but it definitely threw off my plan to make a quick, confident purchase.

I’m happy with it overall, even though it took me a little bit to get used to. I ordered a back cushion and footrest from Relax The Back after my chair started really bothering me, the support has made a noticeable difference.
The cushion felt firm at first, and shipping was a bit slower than I expected, so that’s why I’d give it 4 stars. But now that I’ve adjusted to it, I can sit longer without my lower back tightening up so much

They kept me updated the whole time, and I thought it was going to be a bit annoying at first, but actually, it was helpful. No big issues with the order, so overall I’m happy with it

I paid for the white glove delivery, and it didn’t feel like that at all. The two delivery guys seemed rushed, maybe in and out in 10 minutes, and they left the chair in a spot that wasn’t quite right. They also gave me almost no explanation on how anything worked. I ended up cleaning up a few bits and pieces afterward too. For the extra money, I expected a much smoother experience from Relax The Back.